Every QuickNest order moves through the same five stages. If it stalls
at any one of them for longer than expected, we refund the delivery fee
automatically — no ticket needed.
The four things our chat team answers most. Tap to open.
If an order passes its promised window, the delivery fee is refunded to
your QuickNest wallet automatically — usually before you notice. If the
order has not moved for over 15 minutes, raise a request and we will
either re-dispatch it or refund the full amount.
Wallet refunds are instant. Card and UPI refunds are released by us
within 2–4 hours, then your bank takes 3–5 working days to post them.
The reference number on your refund email is what your bank will ask for.
Report it within 24 hours with a photo and we refund the item without a
pickup. Fresh produce and chilled items are refunded on your word alone —
no photo needed.
Only while the order is still at the "Packing" stage, and only to an
address served by the same store. After a rider is assigned the drop
point is locked — cancel and reorder instead.
Still stuck? Talk to a human.
Live chat answers in about a minute. Tickets get a first reply within two hours, every day of the week.